Job Announcements

Position-911 Director
 
COVINGTON COUNTY E 9-1-1 COMMUNICATIONS DISTRICT
 
POSITION:   Director
 
SUMMARY
Supervises dispatchers and other departmental personnel; prepares and maintains reports and files required by federal, state and local regulations and performs dispatch duties as necessary.
 
Essential Duties and Responsibilities include the following but not limited to:
  • Directs and administers Communications Center Operations. Supervises 911 dispatchers and other departmental personnel, including, assigning and reviewing work, conducting performance reviews, and recommending personnel actions such as hiring, promoting, disciplining, or dismissing employees;
  • Responsible for dispatch schedule to ensure 24-hour dispatch coverage;
  • Responsible for daily, weekly, monthly and annual reports for 9-1-1, radio and telephone calls;
  • Ability to fulfill duties, as necessary, of a Telecommunications Operator to include:
  • Answers calls on telephone and radio lines, including giving and receiving information;
  • Dispatches emergency personnel, including police, firefighters, EMS, county sheriff’s department, and wrecker service;
  • Maintains logs of dispatched calls and radio calls;
  • Enters data into a Computer Aided Dispatch (CAD) system, including warrants, and information on stolen items and missing persons;
  • Performs maintenance and upkeep on all computer and office equipment (CAD, recorder, etc.) including upgrades, file backups, repairs and the like;
  • Oversees cleaning and maintenance of Communications Center Building and Generator;
  • Purchases supplies and materials within budgetary guidelines and maintains files and records;
  • Prepares departmental budget;
  • Defines goals and objectives of section and identifying performance measures; and
  • Other duties as assigned.
Supervisory Responsibilities
Supervises 911 dispatchers and other communications staff, assigns and reviews work, conducts performance reviews and recommends personnel actions such as hiring, promoting, disciplining or dismissing employees.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicant must live within the county, have a valid driver’s license and be able to meet insurance requirements.

 
SUPERVISION RECEIVED:
This position reports to the 911 Board.
  
PRIMARY RESPONSIBILITIES:
·         Assignment of location identification addresses
·         Management of county and cities address databases
·         Liaison with telephone companies and database vendors
·         Maintenance of master street address guide
·         Inspect and maintain “9-1-1” call records (audio, paper, and computer files)
·         Telecommunicator training, and maintenance of training files
·         Inspect and maintain “9-1-1” telephone/radio/recording/computer equipment
·         Maintain records and schedule service/repair of district vehicles
·         Liaison between the public, public safety agencies and the 911 board
·         Assist area public safety agencies during times of disaster/peak need
·         Supervise 911 staff and maintain personnel files/records
·         Implement SOP Guidelines
·         Develop and implement administrative, operational, and capital budgets
·         Develop and implement long-range planning
·         Other duties, as assigned by the board of directors
 
REQUIRED EDUCATION: 
·         High School Graduate or GED
·         Preferred Associate degree or higher
·         Preferred current certification as an ENP (Emergency Number Professional)
·         Current certification in APCO Basic Telecommunicator Course or obtain within 60 days of start date
·         Current certification in APCO EMD (Emergency Medical Dispatch) or obtain with 60 days of start date
·         Current certification in CPR or obtain within 60 days of start date
·         Current certification in NCIC or obtain within 60 days of start date
·         Be willing to take Instructor and Supervisory classes
 
REQUIRED EXPERIENCE: 
·         Minimum of 3 years’ dispatch experience or public safety field
·         Minimum of 3 years’ experience in a supervisory capacity
·         OR, any combination of education and experience equaling 5 years in a public-safety related field
 
REQUIRED KNOWLEDGE:
·         The principles of supervisory management
·         911 dispatch procedures
·         Public-safety radio, telephony, computer/information systems
·         CAD (Computer Aided Dispatch)
·         Logging Recorders
·         Personal Computer and associated office applications (word processing/spreadsheet/etc.) and standard office practice and procedures
·         Employee supervision and interpersonal skills
·         Knowledge of Personnel Administration Issues
·         Knowledge of General Accounting Functions
·         Courteous and professional
 
REQUIRED BASIC SKILLS:
·         Supervise and provide hands-on assistance to dispatchers
·         Work effectively under emergency and high stress conditions
·         Perform multiple tasks simultaneously
·         Operate computer aided dispatch system
·         Read and understand manuals, letters, and memos; write letters, memos
·         Communicate effectively, both in person and utilizing other communication devices and systems and          establish and maintain effective working relationships
·         Operate standard office equipment (computer, copier, fax, multiline telephone, etc.)
·         Operate standard office software (email, Microsoft Word, Microsoft Excel)
·         Knowledge of accounting software (QuickBooks Pro)
·         Ability to deal firmly, but courteously with staff and the public
·         Ability operate a motor vehicle
·         Ability to work irregular and/or long hours (nights, holidays, weekends)
 
·         Ability to understand and follow written and verbal instructions
 
Covington County E-911
300 West Watson St 
Andalusia, Al 36420
 
Fax:  (334)427-7136
Phone:  (334)427-4911    
 
Deadline January 20, 2017