Education Sessions

2021 Gulf Coast 9-1-1 Conference

October 10-13

Education Sessions – Schedule


Sunday, October 10, 2021

  8:00 – 4:00

`Tracy Eldridge, ENP
CEO | Host | Trainer | Coach

After 25+ years in Public Safety, Tracy has recently launched her own company/podcast, On
Scene First, which focuses on educating public safety professionals on must-have technology
tools and mental health resources to "save lives on both sides of the call."

From dispatcher to chief dispatcher, she spent many years serving her community in rural
Massachusetts. She continues to serve as an on-call firefighter/E.M.T. on her local fire
department. She is also one of the lead instructors for their Fire/E.M.S. Explorer post.
Over the last ten years, she has enjoyed traveling and training 911 telecommunicators nationwide
in her part-time role with The Public Safety Group.
Tracy spent four years at RapidSOS. She played a pivotal role in building the world's first
emergency response data platform and successfully delivering device-based locations to 9-1-1
and field responders.
She is currently a Co-chair of the N.E.N.A. Acute Traumatic and Chronic Stress Standard update
committee and a member of the Atlantic APCO Training Committee.
With a passion for public speaking, Tracy has also been recognized nationally for her efforts to
train telecommunicators and bring awareness to P.T.S.D. and public safety through conference
training sessions, webinars, and keynote presentations. In 2020, Tracy was proudly named the
NG911 Institute "Industry Professional of the Year."

conference flyer          Scene First - Tracy Eldridge Bio and Pic.pdf


Monday, October 11, 2021


8:00 – 9:30                                                                                                   Grand Ballroom

Opening Session


Lauren Sisler is a two-time national award-winning sports broadcaster who joined ESPN and SEC Network in 2016 as a sideline reporter for both college football and gymnastics. In addition, she serves as a sports reporter and host at where she covers a multitude of teams and sports in the state of Alabama.

Lauren Sisler


1:00 – 2:30                                                                                                      Salon FGH

AL-NENA Chapter Meeting


Tuesday, October 12, 2021






Wednesday, October 13, 2021


8:00 – 10:00                                                                                                Salon D

Closing Session

Dave Sanderson

Education Sessions that will be presented at the Gulf Coast Conference. Days and times to be announced.

 Is your 9-1-1 Quality Assurance Making a Difference – Speaker Misty Trotter

Wireless E911 Regulatory Issues & PSAP Impacts – Speaker Jean H Martin

What’s Really Inside your Center? Brief look at turnover & 911 Center Cultures. – Speaker  Jeannie Pharris

Leveraging Technology for ECD Accounting – Speaker David Morgan

Your 911 Environment- The good, the bad, the dirty – Megan Lewis

Value Everyone: Servant Leadership on the PSAP – Speaker Jared Pelham

When the headset gets heavy – Shane Hobson

DIY Hosted CAD – David Morgan

Even Stronger 911 – Edie DeVilbiss

When the Storm Hits: Leveraging New Resources for Disaster Response – Dan Wright & Tracy Eldridge

System Resiliency : The Importance of broadband grounding in mission critical facilities – Tom LaBarge

When Next Generation Becomes Now: What’s Next? Speaker Bill Petra

Heard but not Seen!  Speaker Tim P Faulk PhD

Course Title: Leave your EGO at the Door Course Description Area: What is an EGO and since I don't have one why attend this class? Speaker : Dennis Darouse

Course Title: The 13 Not's

Course Description Area: Discusses the 13 main things not to discuss in our centers Speaker Dennis Darouse